Typically we use Australia Post.  If it is more economical, we may use an alternative carrier and we deliver Australia wide.

We aim to post within 24 hours of receiving our order.

Once payment has been received we will send you an email confirmation.

Postage times will vary depending on location however in most cases you should receive your order within 3-5 business days from the purchase date.

Large or special items may incur additional postage and handling charges.

Absolutely!  Just select that option at check out.  

Express Post orders are sent via Australia Post. Please refer to the Australia Post website for delivery time frames.  For items larger than Australia Post limits we use a range of courier services.  

We ship to most destinations around the world.  There are some set up for flat rate shipping. 

Please not that charges do not include any duty/taxes charged by your country's port authorities (if applicable).  You will be responsible for any charges they may add.  We are unable to quote these as they vary immensely from country to country. 

If you country isn't setup for flat rate shipping please email us a list of the products you are interested in and your shipping information /address to hello@chaseandhide.com.au and we can provide you with a quote.

Again, please remember customs and duties are the responsibility of the Customer.

When we ship your order, we automatically send you your tracking number. (Please check your junk folder)

Check your email and enter your tracking number here: Track My Order

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

All claims must be made within 14 days of delivery.

Please contact us quoting your order number, with details of your proposed return before proceeding.

Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.

If returned goods are used or in an unsaleable condition, then your return may not be processed.  There is no return or exchange available on discounted or on sale items.  

If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.

Please contact us with 48 hours of accepting delivery. 

We may ask for images to help investigate the damage or fault. 

We are passionate about making sure you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return it to us (at your cost) and we will provide you with a credit so you can chose something else.  

All returned items must be in original, unused and unopened condition and proof of purchase will be required.

Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any wearable items or clothing.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.