Typically we use Australia Post.  If it is more economical, we may use an alternative carrier and we deliver Australia wide.

We aim to post within 24 hours of receiving our order.

Once payment has been received we will send you an email confirmation.

Postage times will vary depending on location however in most cases you should receive your order within 3-5 business days from the purchase date.

Large or special items may incur additional postage and handling charges.

Absolutely!  Just select that option at check out.  

Express Post orders are sent via Australia Post. Please refer to the Australia Post website for delivery time frames.  For items larger than Australia Post limits we use a range of courier services.  

We ship to most destinations around the world.  There are some set up for flat rate shipping. 

Please not that charges do not include any duty/taxes charged by your country's port authorities (if applicable).  You will be responsible for any charges they may add.  We are unable to quote these as they vary immensely from country to country. 

If you country isn't setup for flat rate shipping please email us a list of the products you are interested in and your shipping information /address to hello@chaseandhide.com.au and we can provide you with a quote.

Again, please remember customs and duties are the responsibility of the Customer.

When we ship your order, we automatically send you your tracking number. (Please check your junk folder)

Check your email and enter your tracking number here: Track My Order

All claims must be made within 14 days of delivery.

Please contact us quoting your order number, with details of your proposed return before proceeding.

Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.

If returned goods are used or in an unsaleable condition, then your return may not be processed.  There is no return or exchange available on discounted or on sale items.

If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.

Please contact us with 48 hours of accepting delivery. 

We may ask for images to help investigate the damage or fault

We are passionate about making sure you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return it to us (at your cost) and we will provide you with a credit so you can chose something else.  

All returned items must be in original, unused and unopened condition and proof of purchase will be required.

Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any wearable items or clothing.

We collect information from you when you register on our site, place an order, subscribe to our newsletter or enter information on our site.

Your privacy is important to us, and we are committed to protecting it.

We will not provide your information to a third party and we do not store your credit card details.

We may send you newsletters via email with helpful information, new products, promotions and exclusive offers. You may unsubscribe from this mailing list at any time.

We do our very best to provide the best possible service and high quality items.  If for any reason you are not happy, please email us at hello@chaseandhide.com.au outlining your concerns.  We would appreciate the opportunity to resolve the issue to everyone’s satisfaction as quickly as possible.